Five9 Intelligent CX Platform

Conference season is in full swing, and in the past two weeks I attended three analyst summits – RingCentral, 8x8, and Five9. All three were in beautiful and unique venues, with fun activities and time for networking and socializing. There was no shortage of content, with tons of new announcements, roadmap insights, and customer testimonials.

While I expected the buzzwords de jour at the Five9 Analyst and Influencers Summit in Porto, Portugal to be “AI” and “ChatGPT,” the word we heard most often was “joy.” As the site of Five9’s new innovation center and the company’s European engineering headquarters, Porto was the ideal place to host an analyst event and EMEA customer event, CX Summit EMEA.