Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

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Blair Pleasant
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In this videocast with UCStrategies' Blair Pleasant, Reed Henry, CMO of Genesys, discusses some of the biggest changes at Genesys, and explains how Genesys views customer experience and the...

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Phil Edholm
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Last week at the WebRTC Conference and Expo in Atlanta, over two and a half days and 33 demos, the state of the art in WebRTC was demonstrated, discussed, and examined...
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Phil Edholm
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WebRTC World Conference and Expo is coming up in two weeks in Atlanta. TMC has extended a 50 percent discount off the standard $795 conference registration for...
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Jon Arnold
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To be effective, contact center managers must be free to focus more on delivering a great customer experience than all the technical challenges for managing the network...
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Dave Michels
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Almost exactly a year ago, Avaya announced its foray into the (collaborative) cloud with its Avaya Live offering aimed at small business. Hosted services are growing...
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Blair Pleasant
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Genesys' Lisa Abbott and Chris Doyle demo Genesys Connect for Salesforce Service Cloud and how to use templates to apply business logic in contact...

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Dave Michels
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Score one for private equity. Genesys was a division of a large public company, but appears to be thriving as its own entity. Permia, a European private equity firm,...
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Blair Pleasant
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Brian K Bischoff, Vice President, Global Offer Management of Genesys, chats with Blair Pleasant about the new Genesys One offering, aimed at the...

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Last week at Salesforce.com's Dreamforce 2012 event, Genesys staked out new turf in the cloud with the announced launch of its Genesys Connect for Service Cloud solution...
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