VOSS and ISI are About to Showcase Their Collaboration, a UC Business Analytics Solution
The advent of SIP trunking, Fixed Mobile Convergence (FMC), UC, social media and BYOD are changing and obscuring the causal relationship between the incurrence of communications costs, the users/business units (BUs) involved and the business process activities where those costs are incurred. For example, the availability and use of self-service web portals for activation of UC applications and mobile devices combined with use of social media for collaboration has accelerated the pace of change in end user access rights so that they more readily align with what these knowledge workers are focusing on at any one time. Moreover, the explosive growth of BYOD is driving organizations to track the cost of mobile device management (MDM) against usage for cost allocation. And what about future issues? Applications won't just come from today's UC vendors. Third-party application vendors and aggregation companies will provide new and valuable applications. But enterprises will need a way to control which users have access to which apps. And they will need to be able to measure and report usage and cost allocations.
The bottom line - traditional telecom expense management that focuses only on call data records (CDRs) is beginning to fall short. Down the road companies will need to allocate costs based on UC and network consumption. This will require the ability to access dynamic UC event data records and device/application to user relationships. Today this data is spread across the enterprise network infrastructure and will be time consuming and costly to aggregate. Unfortunately, no current system tracks the relationship between user profiles, services and cost accounting.
Seeing this need on the horizon, ISI Telemanagement Solutions and VOSS Solutions have partnered to create a UC business analytics solution (UC-BAS) which was announced at the end of March. The partnership is looking to attract lighthouse customers and will be demoing the solution at various trade shows. This is an interesting application that has attracted my attention as a Certified Management Accountant.
Two key aspects of management accounting are Activity-Based Costing (ABC) and Activity-Based Management (ABM). ABC traces indirect costs (commonly called "overhead") to products, services, and customers by identifying resource and their costs, the consumption of these resources by activities, and the performance of activities to produce output. Organizations use ABC information as the basis for activity-based management (ABM). That is, they use the understanding of their activities and their cost drivers to improve their processes raising profitability and enhancing customer satisfaction.
In a similar vein VOSS and ISI have integrated their respective fulfillment and telecoms expense management systems to create a realtime, business analytics and reporting solution for enterprise UC. The VOSS UC fulfillment engine holds realtime, event-based data for every service change and inventory level to an enterprise's communications platform. The ISI UC mediation engine takes the UC event changes and inventory levels from VOSS, combines it with its traditional telecom CDR mediation solution, to produce realtime, business analytics and reporting for traditional enterprise voice and UC applications including unified messaging, collaboration, mobility, presence and social media. Data is organized in a user hierarchy (agency, geography, location, department, etc.) showing relationships between the user and devices (and lines/numbers), as well as between the user and services (and/or service package).
The solution provides answers to the following questions:
- What costs am I incurring for communications?
- Who is consuming these resources?
- Who has what devices?
- What do these devices cost to operate?
Go-to-Market Strategy
UC-BAS is not the type of solution that large enterprises wake up one day saying: You know this is something I have to have. It presents more of a cross-sell opportunity as well as an RFP differentiator in terms of VOSS and ISI's UC OSS capabilities.
Currently, ISI and VOSS are in the prospecting mode for lighthouse customers. These would be large enterprises with substantial UC deployments that can appreciate the UC-BAS solution value prop and provide case studies. ISI's direct channel is the partnership's sales lead at present, given their expertise in telecom expense management. Service providers (SPs) are also a logical market for UC-BAS and a likely indirect channel down the road.
Today, SPs are being hit with service activations form self-care portals with self-administration capabilities. In these cases the request for activation never goes through an SP helpdesk and the CRM system is the last to know. This realtime activation is hitting the SP from the south. Rather than being top-down, north heading south it's south heading north. It's now a transaction that instantly activates the entire SP infrastructure and then as a final step billing is notified to start billing the service and the CRM system is notified so that the service agents have some record of what a particular customer has just ordered from the SP. Given this set of circumstances, what SPs want is a realtime event mechanism that immediately alerts their billing system to start billing, and similarly initiates CRM updates with customer BU granularity so that they can turn around and notify their customer what, where and how many new licenses are being consumed.
Down the road these realtime, event-based data will provide ABM opportunities for channel partners with business process reengineering practices.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (40) Apply 8x8 filter
- Alcatel-Lucent Enterprise (50) Apply Alcatel-Lucent Enterprise filter
- AT&T (44) Apply AT&T filter
- AudioCodes (49) Apply AudioCodes filter
- Avaya (397) Apply Avaya filter
- Cisco (574) Apply Cisco filter
- Dell (11) Apply Dell filter
- Five9 (54) Apply Five9 filter
- Fuze (39) Apply Fuze filter
- Genesys (100) Apply Genesys filter
- HP (98) Apply HP filter
- IBM (171) Apply IBM filter
- Jabra (9) Apply Jabra filter
- Logitech (56) Apply Logitech filter
- Lumen (4) Apply Lumen filter
- Masergy (50) Apply Masergy filter
- Microsoft (766) Apply Microsoft filter
- Mitel (233) Apply Mitel filter
- NEC (128) Apply NEC filter
- Nectar (58) Apply Nectar filter
- Polycom (95) Apply Polycom filter
- Ramp (37) Apply Ramp filter
- RingCentral (126) Apply RingCentral filter
- Sennheiser (18) Apply Sennheiser filter
- Slack (13) Apply Slack filter
- Tata Communications (59) Apply Tata Communications filter
- Unify (186) Apply Unify filter
- Vonage Business (80) Apply Vonage Business filter
- Yealink (8) Apply Yealink filter
- Zoom (21) Apply Zoom filter
- Acme Packet (24) Apply Acme Packet filter
- Allworx (2) Apply Allworx filter
- Arkadin (22) Apply Arkadin filter
- Aspect (34) Apply Aspect filter
- BT (25) Apply BT filter
- CaféX (8) Apply CaféX filter
- CallTower (14) Apply CallTower filter
- Clarity Connect (10) Apply Clarity Connect filter
- Continuant (1) Apply Continuant filter
- Damaka (4) Apply Damaka filter
- Dialogic (5) Apply Dialogic filter
- Dimension Data (44) Apply Dimension Data filter
- Empirix (11) Apply Empirix filter
- Enghouse Interactive (17) Apply Enghouse Interactive filter
- Inference Solutions (9) Apply Inference Solutions filter
- IntelePeer (27) Apply IntelePeer filter
- IR (11) Apply IR filter
- Jive (21) Apply Jive filter
- Kurmi Software (21) Apply Kurmi Software filter
- Lifesize (33) Apply Lifesize filter
- Lightware (3) Apply Lightware filter
- Mavenir (6) Apply Mavenir filter
- Modality Systems (8) Apply Modality Systems filter
- Momentum (36) Apply Momentum filter
- Netfortris (5) Apply Netfortris filter
- NetSapiens (6) Apply NetSapiens filter
- NewVoiceMedia (31) Apply NewVoiceMedia filter
- Nureva (26) Apply Nureva filter
- NUWAVE (5) Apply NUWAVE filter
- Orange (32) Apply Orange filter
- OVCC (8) Apply OVCC filter
- Panasonic (18) Apply Panasonic filter
- PanTerra Networks (9) Apply PanTerra Networks filter
- ScanSource (21) Apply ScanSource filter
- SIPPIO (3) Apply SIPPIO filter
- Snom (20) Apply Snom filter
- Star2Star (8) Apply Star2Star filter
- StarLeaf (12) Apply StarLeaf filter
- Tadiran Telecom (2) Apply Tadiran Telecom filter
- TekVizion (9) Apply TekVizion filter
- Unimax (7) Apply Unimax filter
- Verint (42) Apply Verint filter
- Voice4Net (2) Apply Voice4Net filter
- VOSS (85) Apply VOSS filter
- Voxbone (14) Apply Voxbone filter
- West (28) Apply West filter
- XO Communications (3) Apply XO Communications filter
- Yorktel (17) Apply Yorktel filter
- Zultys (2) Apply Zultys filter
- 3CX (8) Apply 3CX filter
- ADDASOUND (1) Apply ADDASOUND filter
- Aerohive (1) Apply Aerohive filter
- Aryaka (1) Apply Aryaka filter
- Asurion (22) Apply Asurion filter
- Avnet (7) Apply Avnet filter
- Bandwidth (5) Apply Bandwidth filter
- Calabrio (5) Apply Calabrio filter
- Consilium Software (13) Apply Consilium Software filter
- Drum (5) Apply Drum filter
- ESI (6) Apply ESI filter
- Esna (16) Apply Esna filter
- Exinda (2) Apply Exinda filter
- EZuce (3) Apply EZuce filter
- GUnify (6) Apply GUnify filter
- Highfive (4) Apply Highfive filter
- Huawei (47) Apply Huawei filter
- Imagicle (3) Apply Imagicle filter
- IPCortex (1) Apply IPCortex filter
- KnoahSoft (1) Apply KnoahSoft filter
- KOVA (1) Apply KOVA filter
- Logmein (9) Apply Logmein filter
- Metropolis Technologies (4) Apply Metropolis Technologies filter
- Mutare (2) Apply Mutare filter
- NextPlane (27) Apply NextPlane filter
- Ooma (16) Apply Ooma filter
- Patton (11) Apply Patton filter
- Radish Systems (1) Apply Radish Systems filter
- Radisys (3) Apply Radisys filter
- Shango (1) Apply Shango filter
- SMART (163) Apply SMART filter
- Stack8 (1) Apply Stack8 filter
- Swyx (1) Apply Swyx filter
- TrueConf (4) Apply TrueConf filter
- UJET (13) Apply UJET filter
- Voximplant (3) Apply Voximplant filter
CONTENT TYPE
- BC Expert Insights Market (43) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (42) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (15) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (12) Apply BC Expert Insights Solution filter
- BC Expert Insights Vendor (80) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (146) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (133) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (38) Apply Best Practice filter
- Buyer Guide (14) Apply Buyer Guide filter
- Case Study (29) Apply Case Study filter
- Executive Interview (145) Apply Executive Interview filter
- Expert Roundtable (450) Apply Expert Roundtable filter
- Guest Contributions (35) Apply Guest Contributions filter
- Multimedia (38) Apply Multimedia filter
- News Analysis (2081) Apply News Analysis filter
- Newsfeed Article (1303) Apply Newsfeed Article filter
- Newsfeed Article (1) Apply Newsfeed Article filter
- Thought Leadership (21) Apply Thought Leadership filter
- Vendor Collateral (211) Apply Vendor Collateral filter
- Vendor Resource Best Practices (24) Apply Vendor Resource Best Practices filter
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (4) Apply Vendor Resource White Paper filter
- Webinar (13) Apply Webinar filter
- Webinars (7) Apply Webinars filter
- White Paper (64) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (800) Apply Banking And Investment filter
- Education (446) Apply Education filter
- Energy And Utilities (487) Apply Energy And Utilities filter
- Finance (12) Apply Finance filter
- Government (675) Apply Government filter
- Healthcare (482) Apply Healthcare filter
- Hospitality (180) Apply Hospitality filter
- Insurance (100) Apply Insurance filter
- Manufacturing (704) Apply Manufacturing filter
- Media/Publishing (422) Apply Media/Publishing filter
- None (43) Apply None filter
- Professional Services (745) Apply Professional Services filter
- Retail & Distribution (798) Apply Retail & Distribution filter
- Technology (1611) Apply Technology filter
- Transportation (110) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments