Five BCStrategies analysts look back at AI in 2026: agents becoming customers, CX shifting to outcomes, pricing in disarray, unrealistic expectations, and why you should test AI to fail. Plus five lessons for enterprise leaders heading into 2027.

Meeting room interoperability is usually judged by how easily a room joins Zoom, Webex, or Google Meet. I think that's the wrong question. The better one: can people accomplish everything they came to the meeting to do? Here's how Microsoft Direct Guest Join and Barco ClickShare Hub compare, and why AI makes the gap harder to close.

Zoho is making a significant move in the evolution of business intelligence (BI), repositioning Zoho Analytics as an agentic analytics platform that connects business data, context, AI-driven insights, and actions. The goal is to move beyond reporting and dashboards to help businesses understand what their data means and use those insights to make decisions and trigger workflows. The announcement reflects a broader shift in enterprise AI. As organizations begin deploying AI a